The Resource Customers as partners : building relationships that last, Chip R. Bell

Customers as partners : building relationships that last, Chip R. Bell

Label
Customers as partners : building relationships that last
Title
Customers as partners
Title remainder
building relationships that last
Statement of responsibility
Chip R. Bell
Creator
Subject
Language
eng
Summary
Astute Managers and entrepreneurs already know that customer loyalty is an absolute necessity for profitable businesses in the '90s and beyond. They have invested in this knowledge by initiating a wide variety of quality service programs intended to dazzle customers. Yet, beyond the reach of these programs, and the books that promote them, are the real human relationships on which customer loyalty is based. Going beyond the external forms of outstanding service, Customers As Partners vividly shows how lasting success depends upon creating sustaining personal bonds. Identifying these bonds as the true source of a company's profitability, this ground-breaking work provides insights on how to keep the quality of these relationships central in every interaction. It offers a model of partnership that is not just value-added, but value-based
Cataloging source
DLC
http://library.link/vocab/creatorName
Bell, Chip R
Dewey number
658.8/12
Index
index present
LC call number
HF5415.5
LC item number
.B434 1994
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
http://library.link/vocab/subjectName
  • Customer services
  • Customer relations
Label
Customers as partners : building relationships that last, Chip R. Bell
Link
Instantiates
Publication
Bibliography note
Includes bibliographical references (p. 219-225) and index
Contents
Preface: Howdy, Partner -- Ch. 1. The Anatomy of Customer Partnership -- Ch. 2. The Spirit of Customer Partnership -- Ch. 3. Abundance Is an Attitude -- Ch. 4. Service as Gift Giving -- Ch. 5. Passionate Connections -- Ch. 6. Serving in the Dark -- Ch. 7. In Customers We Trust -- Ch. 8. Blessed Assurance -- Ch. 9. Leaps of Faith -- Ch. 10. Partnering on Purpose -- Ch. 11. Profile in Purpose: John Longstreet -- Ch. 12. Profile in Purpose: Sharon Decker -- Ch. 13. The Power of Mask Removal -- Ch. 14. Customer Candor -- Ch. 15. Listening Is a Contact Sport -- Ch. 16. The Pronoun in Power Is "We" -- Ch. 17. Floating Reciprocity -- Ch. 18. Partnership Elasticity -- Ch. 19. Graceful Partnerships -- Ch. 20. Partnering under Pressure -- Ch. 21. Partnering in an Emergency -- Ch. 22. Serving as Leader: Roles -- Ch. 23. Serving as Leader: Gifts -- Ch. 24. Rain and Snow and Dark of Night / Ron Zemke -- Ch. 25. Partners Care / Tom Connellan
Edition
1st ed.
Extent
1 online resource (xv, 235 pages)
Form of item
online
Specific material designation
remote
System control number
(OCoLC)1029026332
Label
Customers as partners : building relationships that last, Chip R. Bell
Link
Publication
Bibliography note
Includes bibliographical references (p. 219-225) and index
Contents
Preface: Howdy, Partner -- Ch. 1. The Anatomy of Customer Partnership -- Ch. 2. The Spirit of Customer Partnership -- Ch. 3. Abundance Is an Attitude -- Ch. 4. Service as Gift Giving -- Ch. 5. Passionate Connections -- Ch. 6. Serving in the Dark -- Ch. 7. In Customers We Trust -- Ch. 8. Blessed Assurance -- Ch. 9. Leaps of Faith -- Ch. 10. Partnering on Purpose -- Ch. 11. Profile in Purpose: John Longstreet -- Ch. 12. Profile in Purpose: Sharon Decker -- Ch. 13. The Power of Mask Removal -- Ch. 14. Customer Candor -- Ch. 15. Listening Is a Contact Sport -- Ch. 16. The Pronoun in Power Is "We" -- Ch. 17. Floating Reciprocity -- Ch. 18. Partnership Elasticity -- Ch. 19. Graceful Partnerships -- Ch. 20. Partnering under Pressure -- Ch. 21. Partnering in an Emergency -- Ch. 22. Serving as Leader: Roles -- Ch. 23. Serving as Leader: Gifts -- Ch. 24. Rain and Snow and Dark of Night / Ron Zemke -- Ch. 25. Partners Care / Tom Connellan
Edition
1st ed.
Extent
1 online resource (xv, 235 pages)
Form of item
online
Specific material designation
remote
System control number
(OCoLC)1029026332

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