The Resource Customers as partners : building relationships that last, Chip R. Bell
Customers as partners : building relationships that last, Chip R. Bell
Resource Information
The item Customers as partners : building relationships that last, Chip R. Bell represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in Internet Archive - Open Library.This item is available to borrow from all library branches.
Resource Information
The item Customers as partners : building relationships that last, Chip R. Bell represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in Internet Archive - Open Library.
This item is available to borrow from all library branches.
- Summary
- Astute Managers and entrepreneurs already know that customer loyalty is an absolute necessity for profitable businesses in the '90s and beyond. They have invested in this knowledge by initiating a wide variety of quality service programs intended to dazzle customers. Yet, beyond the reach of these programs, and the books that promote them, are the real human relationships on which customer loyalty is based. Going beyond the external forms of outstanding service, Customers As Partners vividly shows how lasting success depends upon creating sustaining personal bonds. Identifying these bonds as the true source of a company's profitability, this ground-breaking work provides insights on how to keep the quality of these relationships central in every interaction. It offers a model of partnership that is not just value-added, but value-based
- Language
- eng
- Edition
- 1st ed.
- Extent
- 1 online resource (xv, 235 pages)
- Contents
-
- Preface: Howdy, Partner
- Ch. 1. The Anatomy of Customer Partnership
- Ch. 2. The Spirit of Customer Partnership
- Ch. 3. Abundance Is an Attitude
- Ch. 4. Service as Gift Giving
- Ch. 5. Passionate Connections
- Ch. 6. Serving in the Dark
- Ch. 7. In Customers We Trust
- Ch. 8. Blessed Assurance
- Ch. 9. Leaps of Faith
- Ch. 10. Partnering on Purpose
- Ch. 11. Profile in Purpose: John Longstreet
- Ch. 12. Profile in Purpose: Sharon Decker
- Ch. 13. The Power of Mask Removal
- Ch. 14. Customer Candor
- Ch. 15. Listening Is a Contact Sport
- Ch. 16. The Pronoun in Power Is "We"
- Ch. 17. Floating Reciprocity
- Ch. 18. Partnership Elasticity
- Ch. 19. Graceful Partnerships
- Ch. 20. Partnering under Pressure
- Ch. 21. Partnering in an Emergency
- Ch. 22. Serving as Leader: Roles
- Ch. 23. Serving as Leader: Gifts
- Ch. 24. Rain and Snow and Dark of Night / Ron Zemke
- Ch. 25. Partners Care / Tom Connellan
- Label
- Customers as partners : building relationships that last
- Title
- Customers as partners
- Title remainder
- building relationships that last
- Statement of responsibility
- Chip R. Bell
- Language
- eng
- Summary
- Astute Managers and entrepreneurs already know that customer loyalty is an absolute necessity for profitable businesses in the '90s and beyond. They have invested in this knowledge by initiating a wide variety of quality service programs intended to dazzle customers. Yet, beyond the reach of these programs, and the books that promote them, are the real human relationships on which customer loyalty is based. Going beyond the external forms of outstanding service, Customers As Partners vividly shows how lasting success depends upon creating sustaining personal bonds. Identifying these bonds as the true source of a company's profitability, this ground-breaking work provides insights on how to keep the quality of these relationships central in every interaction. It offers a model of partnership that is not just value-added, but value-based
- Cataloging source
- DLC
- http://library.link/vocab/creatorName
- Bell, Chip R
- Dewey number
- 658.8/12
- Index
- index present
- LC call number
- HF5415.5
- LC item number
- .B434 1994
- Literary form
- non fiction
- Nature of contents
-
- dictionaries
- bibliography
- http://library.link/vocab/subjectName
-
- Customer services
- Customer relations
- Label
- Customers as partners : building relationships that last, Chip R. Bell
- Bibliography note
- Includes bibliographical references (p. 219-225) and index
- Contents
- Preface: Howdy, Partner -- Ch. 1. The Anatomy of Customer Partnership -- Ch. 2. The Spirit of Customer Partnership -- Ch. 3. Abundance Is an Attitude -- Ch. 4. Service as Gift Giving -- Ch. 5. Passionate Connections -- Ch. 6. Serving in the Dark -- Ch. 7. In Customers We Trust -- Ch. 8. Blessed Assurance -- Ch. 9. Leaps of Faith -- Ch. 10. Partnering on Purpose -- Ch. 11. Profile in Purpose: John Longstreet -- Ch. 12. Profile in Purpose: Sharon Decker -- Ch. 13. The Power of Mask Removal -- Ch. 14. Customer Candor -- Ch. 15. Listening Is a Contact Sport -- Ch. 16. The Pronoun in Power Is "We" -- Ch. 17. Floating Reciprocity -- Ch. 18. Partnership Elasticity -- Ch. 19. Graceful Partnerships -- Ch. 20. Partnering under Pressure -- Ch. 21. Partnering in an Emergency -- Ch. 22. Serving as Leader: Roles -- Ch. 23. Serving as Leader: Gifts -- Ch. 24. Rain and Snow and Dark of Night / Ron Zemke -- Ch. 25. Partners Care / Tom Connellan
- Edition
- 1st ed.
- Extent
- 1 online resource (xv, 235 pages)
- Form of item
- online
- Specific material designation
- remote
- System control number
- (OCoLC)1029026332
- Label
- Customers as partners : building relationships that last, Chip R. Bell
- Bibliography note
- Includes bibliographical references (p. 219-225) and index
- Contents
- Preface: Howdy, Partner -- Ch. 1. The Anatomy of Customer Partnership -- Ch. 2. The Spirit of Customer Partnership -- Ch. 3. Abundance Is an Attitude -- Ch. 4. Service as Gift Giving -- Ch. 5. Passionate Connections -- Ch. 6. Serving in the Dark -- Ch. 7. In Customers We Trust -- Ch. 8. Blessed Assurance -- Ch. 9. Leaps of Faith -- Ch. 10. Partnering on Purpose -- Ch. 11. Profile in Purpose: John Longstreet -- Ch. 12. Profile in Purpose: Sharon Decker -- Ch. 13. The Power of Mask Removal -- Ch. 14. Customer Candor -- Ch. 15. Listening Is a Contact Sport -- Ch. 16. The Pronoun in Power Is "We" -- Ch. 17. Floating Reciprocity -- Ch. 18. Partnership Elasticity -- Ch. 19. Graceful Partnerships -- Ch. 20. Partnering under Pressure -- Ch. 21. Partnering in an Emergency -- Ch. 22. Serving as Leader: Roles -- Ch. 23. Serving as Leader: Gifts -- Ch. 24. Rain and Snow and Dark of Night / Ron Zemke -- Ch. 25. Partners Care / Tom Connellan
- Edition
- 1st ed.
- Extent
- 1 online resource (xv, 235 pages)
- Form of item
- online
- Specific material designation
- remote
- System control number
- (OCoLC)1029026332
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<div class="citation" vocab="http://schema.org/"><i class="fa fa-external-link-square fa-fw"></i> Data from <span resource="http://link.archive.org/portal/Customers-as-partners--building-relationships/Tk5s2V2hBNU/" typeof="Book http://bibfra.me/vocab/lite/Item"><span property="name http://bibfra.me/vocab/lite/label"><a href="http://link.archive.org/portal/Customers-as-partners--building-relationships/Tk5s2V2hBNU/">Customers as partners : building relationships that last, Chip R. Bell</a></span> - <span property="potentialAction" typeOf="OrganizeAction"><span property="agent" typeof="LibrarySystem http://library.link/vocab/LibrarySystem" resource="http://link.archive.org/"><span property="name http://bibfra.me/vocab/lite/label"><a property="url" href="http://link.archive.org/">Internet Archive - Open Library</a></span></span></span></span></div>
