The Resource The cost of bad behavior : how incivility is damaging your business and what to do about it, Christine Pearson and Christine Porath

The cost of bad behavior : how incivility is damaging your business and what to do about it, Christine Pearson and Christine Porath

Label
The cost of bad behavior : how incivility is damaging your business and what to do about it
Title
The cost of bad behavior
Title remainder
how incivility is damaging your business and what to do about it
Statement of responsibility
Christine Pearson and Christine Porath
Creator
Contributor
Subject
Language
eng
Cataloging source
DLC
http://library.link/vocab/creatorName
Pearson, Christine M
Dewey number
658.3/145
Illustrations
illustrations
Index
index present
LC call number
BJ1533.C9
LC item number
P43 2009
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
http://library.link/vocab/relatedWorkOrContributorName
Porath, Christine Lynne
http://library.link/vocab/subjectName
  • Courtesy
  • Work environment
  • Consumer satisfaction
Label
The cost of bad behavior : how incivility is damaging your business and what to do about it, Christine Pearson and Christine Porath
Link
Instantiates
Publication
Bibliography note
Includes bibliographical references and index
Contents
What is "incivility"? -- How prevalent is incivility in society, really? -- What could incivility cost a company? A case study -- The roots of workplace incivility -- What a waste! How incivility wrecks performance -- Amygdala hijacking : how our brains respond to incivility -- Stress and burnout -- Teams pay a price -- When employees leave -- Misery loves company : the cost to your reputation -- Time wounds all heels : even offenders lose -- Success! How five organizations have set the course -- Top ten things a firm should do to create a civil workplace -- What's a leader to do? -- What's a target to do? -- What's an offender to do? -- What could society do?
Extent
1 online resource (xiv, 224 pages
Form of item
online
Other physical details
illustrations)
Specific material designation
remote
System control number
(OCoLC)1028568823
Label
The cost of bad behavior : how incivility is damaging your business and what to do about it, Christine Pearson and Christine Porath
Link
Publication
Bibliography note
Includes bibliographical references and index
Contents
What is "incivility"? -- How prevalent is incivility in society, really? -- What could incivility cost a company? A case study -- The roots of workplace incivility -- What a waste! How incivility wrecks performance -- Amygdala hijacking : how our brains respond to incivility -- Stress and burnout -- Teams pay a price -- When employees leave -- Misery loves company : the cost to your reputation -- Time wounds all heels : even offenders lose -- Success! How five organizations have set the course -- Top ten things a firm should do to create a civil workplace -- What's a leader to do? -- What's a target to do? -- What's an offender to do? -- What could society do?
Extent
1 online resource (xiv, 224 pages
Form of item
online
Other physical details
illustrations)
Specific material designation
remote
System control number
(OCoLC)1028568823

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