The Resource The cost of bad behavior : how incivility is damaging your business and what to do about it, Christine Pearson and Christine Porath
The cost of bad behavior : how incivility is damaging your business and what to do about it, Christine Pearson and Christine Porath
Resource Information
The item The cost of bad behavior : how incivility is damaging your business and what to do about it, Christine Pearson and Christine Porath represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in Internet Archive - Open Library.This item is available to borrow from all library branches.
Resource Information
The item The cost of bad behavior : how incivility is damaging your business and what to do about it, Christine Pearson and Christine Porath represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in Internet Archive - Open Library.
This item is available to borrow from all library branches.
- Extent
- 1 online resource (xiv, 224 pages
- Contents
-
- What is "incivility"?
- How prevalent is incivility in society, really?
- What could incivility cost a company? A case study
- The roots of workplace incivility
- What a waste! How incivility wrecks performance
- Amygdala hijacking : how our brains respond to incivility
- Stress and burnout
- Teams pay a price
- When employees leave
- Misery loves company : the cost to your reputation
- Time wounds all heels : even offenders lose
- Success! How five organizations have set the course
- Top ten things a firm should do to create a civil workplace
- What's a leader to do?
- What's a target to do?
- What's an offender to do?
- What could society do?
- Label
- The cost of bad behavior : how incivility is damaging your business and what to do about it
- Title
- The cost of bad behavior
- Title remainder
- how incivility is damaging your business and what to do about it
- Statement of responsibility
- Christine Pearson and Christine Porath
- Language
- eng
- Cataloging source
- DLC
- http://library.link/vocab/creatorName
- Pearson, Christine M
- Dewey number
- 658.3/145
- Illustrations
- illustrations
- Index
- index present
- LC call number
- BJ1533.C9
- LC item number
- P43 2009
- Literary form
- non fiction
- Nature of contents
-
- dictionaries
- bibliography
- http://library.link/vocab/relatedWorkOrContributorName
- Porath, Christine Lynne
- http://library.link/vocab/subjectName
-
- Courtesy
- Work environment
- Consumer satisfaction
- Label
- The cost of bad behavior : how incivility is damaging your business and what to do about it, Christine Pearson and Christine Porath
- Link
- Bibliography note
- Includes bibliographical references and index
- Contents
- What is "incivility"? -- How prevalent is incivility in society, really? -- What could incivility cost a company? A case study -- The roots of workplace incivility -- What a waste! How incivility wrecks performance -- Amygdala hijacking : how our brains respond to incivility -- Stress and burnout -- Teams pay a price -- When employees leave -- Misery loves company : the cost to your reputation -- Time wounds all heels : even offenders lose -- Success! How five organizations have set the course -- Top ten things a firm should do to create a civil workplace -- What's a leader to do? -- What's a target to do? -- What's an offender to do? -- What could society do?
- Extent
- 1 online resource (xiv, 224 pages
- Form of item
- online
- Other physical details
- illustrations)
- Specific material designation
- remote
- System control number
- (OCoLC)1028568823
- Label
- The cost of bad behavior : how incivility is damaging your business and what to do about it, Christine Pearson and Christine Porath
- Link
- Bibliography note
- Includes bibliographical references and index
- Contents
- What is "incivility"? -- How prevalent is incivility in society, really? -- What could incivility cost a company? A case study -- The roots of workplace incivility -- What a waste! How incivility wrecks performance -- Amygdala hijacking : how our brains respond to incivility -- Stress and burnout -- Teams pay a price -- When employees leave -- Misery loves company : the cost to your reputation -- Time wounds all heels : even offenders lose -- Success! How five organizations have set the course -- Top ten things a firm should do to create a civil workplace -- What's a leader to do? -- What's a target to do? -- What's an offender to do? -- What could society do?
- Extent
- 1 online resource (xiv, 224 pages
- Form of item
- online
- Other physical details
- illustrations)
- Specific material designation
- remote
- System control number
- (OCoLC)1028568823
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<div class="citation" vocab="http://schema.org/"><i class="fa fa-external-link-square fa-fw"></i> Data from <span resource="http://link.archive.org/portal/The-cost-of-bad-behavior--how-incivility-is/E-PY-ZcZGZI/" typeof="Book http://bibfra.me/vocab/lite/Item"><span property="name http://bibfra.me/vocab/lite/label"><a href="http://link.archive.org/portal/The-cost-of-bad-behavior--how-incivility-is/E-PY-ZcZGZI/">The cost of bad behavior : how incivility is damaging your business and what to do about it, Christine Pearson and Christine Porath</a></span> - <span property="potentialAction" typeOf="OrganizeAction"><span property="agent" typeof="LibrarySystem http://library.link/vocab/LibrarySystem" resource="http://link.archive.org/"><span property="name http://bibfra.me/vocab/lite/label"><a property="url" href="http://link.archive.org/">Internet Archive - Open Library</a></span></span></span></span></div>
