The Resource The corporate coach, James B. Miller with Paul B. Brown ; foreword by Ron Zemke

The corporate coach, James B. Miller with Paul B. Brown ; foreword by Ron Zemke

Label
The corporate coach
Title
The corporate coach
Statement of responsibility
James B. Miller with Paul B. Brown ; foreword by Ron Zemke
Creator
Contributor
Subject
Language
eng
Summary
"How to build a team of loyal customers and happy employees"--Jacket subtitle
Cataloging source
DLC
http://library.link/vocab/creatorDate
1930-
http://library.link/vocab/creatorName
Miller, James B.
Dewey number
  • 158.7
  • 658.4
Index
index present
LC call number
HF5548.8
LC item number
.M4924 1993
Literary form
non fiction
Nature of contents
dictionaries
NLM call number
HF 5548.8 M648c 1993
http://library.link/vocab/relatedWorkOrContributorName
Brown, Paul B
http://library.link/vocab/subjectName
  • Psychology, Industrial
  • Employee motivation
  • Interpersonal relations
  • Teams in the workplace
  • Customer services
  • Psychology, Industrial
  • Motivation
  • Interpersonal Relations
  • Institutional Management Teams
  • Workplace
  • Personnel Management
  • Business
  • Customer services
  • Employee motivation
  • Interpersonal relations
  • Psychology, Industrial
  • Teams in the workplace
  • Kundenmanagement
  • Management
  • Teamwork
  • Verbraucherzufriedenheit
  • Kundenmanagement
  • Management
  • Teamwork
  • Verbraucherzufriedenheit
Label
The corporate coach, James B. Miller with Paul B. Brown ; foreword by Ron Zemke
Link
Instantiates
Publication
Note
Includes index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
Whose rules do you play by? ... -- Assume nothing: ask everything -- Avoid telling outrageous customer-service stories -- Remember that customers buy the whole team -- Make small customers feel big -- Make the lobby a showplace -- Watch for customers with muscle cramps -- Keep your stats and pay for your errors -- Make happy customers happier -- Identify the common interests of all players in the league -- Make quality specific -- Develop a bottom-up game strategy -- Sell the best product or service and educate the customer -- Hire quality employees if you want quality products and services -- Pay attention to the twitch in your left elbow -- Adopt the event strategy -- Reward teams as well as the star players -- Put customers on the sales team -- Make what-the-hell sales calls -- Tell the players your problems -- Let them have their say, if not always their way -- Avoid light-switch thinking -- Huddle on the first day -- Create what they miss at home -- Make them heroes in front of family and friends -- Create small wins -- Remember: teams that play together stay together -- Always ask why when players leave to become free agents -- The coach's final checklist: teamwork makes it happen!
Edition
1st ed.
Extent
1 online resource (xv, 236 pages)
Form of item
online
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Specific material designation
  • remote
  • regular print
System control number
(OCoLC)1028574572
Label
The corporate coach, James B. Miller with Paul B. Brown ; foreword by Ron Zemke
Link
Publication
Note
Includes index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
Whose rules do you play by? ... -- Assume nothing: ask everything -- Avoid telling outrageous customer-service stories -- Remember that customers buy the whole team -- Make small customers feel big -- Make the lobby a showplace -- Watch for customers with muscle cramps -- Keep your stats and pay for your errors -- Make happy customers happier -- Identify the common interests of all players in the league -- Make quality specific -- Develop a bottom-up game strategy -- Sell the best product or service and educate the customer -- Hire quality employees if you want quality products and services -- Pay attention to the twitch in your left elbow -- Adopt the event strategy -- Reward teams as well as the star players -- Put customers on the sales team -- Make what-the-hell sales calls -- Tell the players your problems -- Let them have their say, if not always their way -- Avoid light-switch thinking -- Huddle on the first day -- Create what they miss at home -- Make them heroes in front of family and friends -- Create small wins -- Remember: teams that play together stay together -- Always ask why when players leave to become free agents -- The coach's final checklist: teamwork makes it happen!
Edition
1st ed.
Extent
1 online resource (xv, 236 pages)
Form of item
online
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Specific material designation
  • remote
  • regular print
System control number
(OCoLC)1028574572

Library Locations

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    300 Funston Ave, San Francisco, CA, 94118, US
    37.7823215 -122.4716373

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