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The Resource Maximizing Service Provider Relationships : Best Practices through Blended Management, Maurice W. Scherrens

Maximizing Service Provider Relationships : Best Practices through Blended Management, Maurice W. Scherrens

Label
Maximizing Service Provider Relationships : Best Practices through Blended Management
Title
Maximizing Service Provider Relationships
Title remainder
Best Practices through Blended Management
Statement of responsibility
Maurice W. Scherrens
Creator
Contributor
Subject
Genre
Language
eng
Summary
This book examines the institutional movement toward outsourcing support services, focusing on the development of outcome-oriented performance indicators and continuous self-assessment. Using 125 "lessons" based on support service theories, philosophies, and practices at George Mason University (Virginia), which collectively are termed "blended management," the book attempts to demystify outsourcing, help institutions cultivate a "culture of change," and show how George Mason staff and its outsourcing partners have improved services at the university. In Part 1, three chapters cover such topics as embracing change, how to develop requests for performance, assessing the proposals received, and signing the contract. Part 2 offers a five-step approach to blended management, including: (1) identifying the potential universe of service; (2) determining the rationale for services; (3) evaluating performance of services; (4) identifying effective leaders and determining best practices; and (5) making the decision to restructure, discontinue services, outsource, or stay with current operations. In Part 3 a final chapter defines the key components of a successful outsourcing partnership, including regular communication, joint responsibility for both the process and the result, and an understanding that the organizational objectives of the partners are not the same. (CH)
Member of
Cataloging source
ericd
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ERIC
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Scherrens, Maurice W
Intended audience
  • Administrators
  • Practitioners
Intended audience source
  • ericd
  • ericd
Nature of contents
dictionaries
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  • Educational Resources Information Center (U.S.)
  • National Association of College and University Business Officers, Washington, DC
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  • Delivery Systems
  • Educational Economics
  • Efficiency
  • Evaluation
  • Facilities
  • Facility Planning
  • Higher Education
  • Institutional Administration
  • Needs Assessment
  • Organizational Effectiveness
  • Performance Contracts
  • Resource Allocation
  • Services
Label
Maximizing Service Provider Relationships : Best Practices through Blended Management, Maurice W. Scherrens
Link
Instantiates
Publication
Note
  • Availability: National Association of College and University Business Officers, P.O. Box 362, Annapolis Junction, MD 20701-0362 ($69.95 nonmembers; $55 NACUBO members). Tel: 301-362-8198.
  • Sponsoring Agency: Collegis, Maitland, FL.
  • Educational level discussed: Higher Education
Extent
1 online resource (169 pages)
Form of item
online
Governing access note
Access rights: Yes.
Isbn
9781569720080
Specific material designation
remote
System control number
(OCoLC)1036678951
Label
Maximizing Service Provider Relationships : Best Practices through Blended Management, Maurice W. Scherrens
Link
Publication
Note
  • Availability: National Association of College and University Business Officers, P.O. Box 362, Annapolis Junction, MD 20701-0362 ($69.95 nonmembers; $55 NACUBO members). Tel: 301-362-8198.
  • Sponsoring Agency: Collegis, Maitland, FL.
  • Educational level discussed: Higher Education
Extent
1 online resource (169 pages)
Form of item
online
Governing access note
Access rights: Yes.
Isbn
9781569720080
Specific material designation
remote
System control number
(OCoLC)1036678951

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