The Resource Helping the difficult library patron : new approaches to examining and resolving a long-standing and ongoing problem, Kwasi Sarkodie-Mensah, editor

Helping the difficult library patron : new approaches to examining and resolving a long-standing and ongoing problem, Kwasi Sarkodie-Mensah, editor

Label
Helping the difficult library patron : new approaches to examining and resolving a long-standing and ongoing problem
Title
Helping the difficult library patron
Title remainder
new approaches to examining and resolving a long-standing and ongoing problem
Statement of responsibility
Kwasi Sarkodie-Mensah, editor
Contributor
Subject
Language
eng
Summary
A problem patron is not one with difficult requests or obscure interests, but one who displays behavior that is deemed destructive, criminal, bothersome, offensive, or otherwise inappropriate. Librarians look at the nature of the problem in academic and public libraries, the impact of such technologies as the Internet and cell phones, and solutions from other professions as well as from the experience of librarians
Member of
Cataloging source
DLC
http://bibfra.me/vocab/lite/collectionName
Reference librarian
Dewey number
025.5
Index
index present
LC call number
Z711
LC item number
.H437 2002
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
http://library.link/vocab/relatedWorkOrContributorName
Sarkodie-Mensah, Kwasi
http://library.link/vocab/subjectName
  • Public services (Libraries)
  • Libraries and community
  • Libraries
  • Libraries
  • Customer relations
  • Conflict management
  • Bibliothèques
  • Relations bibliothèque-collectivité
  • Bibliothèques
  • Bibliothèques
  • Relations avec la clientèle
  • Gestion des conflits
  • Conflict management
  • Customer relations
  • Libraries and community
  • Libraries
  • Libraries
  • Public services (Libraries)
  • Bibliothek
  • Benutzerverhalten
  • Soziale Sicherheit
  • Soziale Probleme
  • Aufsatzsammlung
  • Neue Technologie
  • Problem
  • USA
Label
Helping the difficult library patron : new approaches to examining and resolving a long-standing and ongoing problem, Kwasi Sarkodie-Mensah, editor
Link
Instantiates
Publication
Note
Co-published simultaneously as The reference librarian, nos. 75/76, 2002
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • Historical Perspectives on Problem Patrons from the British Public Library Sector, 1850-1919
  • Gary Kenneth Peatling
  • Difficult Library Patrons in Academe: It's All in the Eye of the Beholder
  • C. Lyn Currie
  • Difficult Patron in the Academic Library: Problem Issues or Problem Patrons?
  • Patience L. Simmonds and Jane L. Ingold
  • Personal Safety in Library Buildings: Levels, Problems, and Solutions
  • Bruce A. Shuman
  • Old Problem for New Reasons: Overcoming the Challenge Presented by Mentally Ill Library Users
  • Stephanie Ford
  • Introduction
  • "The Homosexual" as Problem Patron
  • Polly Thistlethwaite
  • Difficult Library Patron: A Selective Survey of the Current Literature
  • Bernice Redfern
  • Do We Really Have an Internet Problem? Statistics, Credibility and Issues Concerning Public Internet Access in Academic Libraries
  • Charlotte Cubbage
  • Problem or Challenge? Serving Library Customers That Technology Left Behind
  • Sara Baron
  • E-Problems, E-Solutions: Electronic Reference and the Problem Patron in the Academic Library
  • Jacqueline Borin
  • Kwasi Sarkodie-Mensah
  • Problem Patron and the Academic Library Web Site as Virtual Reference Desk
  • Daniel Taylor and George S. Porter
  • Managing the Use of Cellular Phones in a Small College Learning Resource Centre
  • Christopher M. Hall
  • How Psychotherapists Handle Difficult Clients: Lessons for Librarians
  • Brian Quinn
  • Common Sense of Customer Service: Employing Advice from the Trade and Popular Literature of Business to Interactions with Irate Patrons in Libraries
  • Glenn S. McGuigan
  • Customer Is Always Right: What the Business World Can Teach Us About Problem Patrons
  • Rebecca Jackson
  • Problem Patrons: All Shapes and Sizes
  • Zen and the Art of Dealing with the Difficult Patron
  • Louisa Toot
  • Healing After the Unpleasant Outburst: Recovering from Incidents with Angry Library Users
  • Kathy Fescemyer
  • Gypsies, Tramps and Rage: Coping with Difficult Patrons
  • Sharon W. Bullard
  • Help Yourself: Front-Line Defense in an Academic Library
  • Diane J. Turner and Marilyn Grotzky
  • Difficult Patron Situation: Competency-Based Training to Empower Frontline Staff
  • Justina O. Osa
  • Kelly D. Blessinger
  • Core Competencies of Front-Line Employees: The German Contribution to a New Service Culture
  • Wolfgang Ratzek
  • Partnership with Community Resources-Campus Police: Revisiting Policies to Reflect the 21st Century
  • Joyce C. Wright
  • Problem Patron: Is There One in Your Library?
  • Calmer D. Chattoo
  • "Problem Patron" Public Libraries Created
  • Mary K. Chelton
Extent
1 online resource (303 pages)
Form of item
online
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Specific material designation
remote
System control number
(OCoLC)862746540
Label
Helping the difficult library patron : new approaches to examining and resolving a long-standing and ongoing problem, Kwasi Sarkodie-Mensah, editor
Link
Publication
Note
Co-published simultaneously as The reference librarian, nos. 75/76, 2002
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • Historical Perspectives on Problem Patrons from the British Public Library Sector, 1850-1919
  • Gary Kenneth Peatling
  • Difficult Library Patrons in Academe: It's All in the Eye of the Beholder
  • C. Lyn Currie
  • Difficult Patron in the Academic Library: Problem Issues or Problem Patrons?
  • Patience L. Simmonds and Jane L. Ingold
  • Personal Safety in Library Buildings: Levels, Problems, and Solutions
  • Bruce A. Shuman
  • Old Problem for New Reasons: Overcoming the Challenge Presented by Mentally Ill Library Users
  • Stephanie Ford
  • Introduction
  • "The Homosexual" as Problem Patron
  • Polly Thistlethwaite
  • Difficult Library Patron: A Selective Survey of the Current Literature
  • Bernice Redfern
  • Do We Really Have an Internet Problem? Statistics, Credibility and Issues Concerning Public Internet Access in Academic Libraries
  • Charlotte Cubbage
  • Problem or Challenge? Serving Library Customers That Technology Left Behind
  • Sara Baron
  • E-Problems, E-Solutions: Electronic Reference and the Problem Patron in the Academic Library
  • Jacqueline Borin
  • Kwasi Sarkodie-Mensah
  • Problem Patron and the Academic Library Web Site as Virtual Reference Desk
  • Daniel Taylor and George S. Porter
  • Managing the Use of Cellular Phones in a Small College Learning Resource Centre
  • Christopher M. Hall
  • How Psychotherapists Handle Difficult Clients: Lessons for Librarians
  • Brian Quinn
  • Common Sense of Customer Service: Employing Advice from the Trade and Popular Literature of Business to Interactions with Irate Patrons in Libraries
  • Glenn S. McGuigan
  • Customer Is Always Right: What the Business World Can Teach Us About Problem Patrons
  • Rebecca Jackson
  • Problem Patrons: All Shapes and Sizes
  • Zen and the Art of Dealing with the Difficult Patron
  • Louisa Toot
  • Healing After the Unpleasant Outburst: Recovering from Incidents with Angry Library Users
  • Kathy Fescemyer
  • Gypsies, Tramps and Rage: Coping with Difficult Patrons
  • Sharon W. Bullard
  • Help Yourself: Front-Line Defense in an Academic Library
  • Diane J. Turner and Marilyn Grotzky
  • Difficult Patron Situation: Competency-Based Training to Empower Frontline Staff
  • Justina O. Osa
  • Kelly D. Blessinger
  • Core Competencies of Front-Line Employees: The German Contribution to a New Service Culture
  • Wolfgang Ratzek
  • Partnership with Community Resources-Campus Police: Revisiting Policies to Reflect the 21st Century
  • Joyce C. Wright
  • Problem Patron: Is There One in Your Library?
  • Calmer D. Chattoo
  • "Problem Patron" Public Libraries Created
  • Mary K. Chelton
Extent
1 online resource (303 pages)
Form of item
online
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Specific material designation
remote
System control number
(OCoLC)862746540

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