The Resource Customer service excellence : a concise guide for librarians, Darlene E. Weingand

Customer service excellence : a concise guide for librarians, Darlene E. Weingand

Label
Customer service excellence : a concise guide for librarians
Title
Customer service excellence
Title remainder
a concise guide for librarians
Statement of responsibility
Darlene E. Weingand
Creator
Author
Subject
Language
eng
Member of
Cataloging source
DLC
http://library.link/vocab/creatorName
Weingand, Darlene E
Dewey number
025.5
Illustrations
illustrations
Index
index present
LC call number
Z711
LC item number
.W434 1997
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
Series statement
ALA editions
http://library.link/vocab/subjectName
  • Public services (Libraries)
  • Libraries and readers
  • Bibliothèques et utilisateurs
  • Public services (Libraries)
  • United States
  • Inlichtingenwerk (dienstverlening)
  • Bibliotheken
  • Bibliothèques
  • Dienstleistung
  • Qualität
  • Bibliothek
  • Benutzer
Label
Customer service excellence : a concise guide for librarians, Darlene E. Weingand
Link
Instantiates
Publication
Bibliography note
Includes bibliographical references (pages 125-129) and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
The philosophy of customer service -- Focusing on the library customer -- What is excellence? -- The team approach -- The problem-solving process -- Communication: the language of customer service -- Strategies for success -- Looking to the future through the lens of customer service -- Index
Extent
1 online resource (xii, 136 pages
Form of item
online
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Other physical details
illustrations)
Specific material designation
remote
System control number
(OCoLC)1029013018
Label
Customer service excellence : a concise guide for librarians, Darlene E. Weingand
Link
Publication
Bibliography note
Includes bibliographical references (pages 125-129) and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
The philosophy of customer service -- Focusing on the library customer -- What is excellence? -- The team approach -- The problem-solving process -- Communication: the language of customer service -- Strategies for success -- Looking to the future through the lens of customer service -- Index
Extent
1 online resource (xii, 136 pages
Form of item
online
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Other physical details
illustrations)
Specific material designation
remote
System control number
(OCoLC)1029013018

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