The Resource Command performance : the art of delivering quality service, with a preface by John E. Martin
Command performance : the art of delivering quality service, with a preface by John E. Martin
Resource Information
The item Command performance : the art of delivering quality service, with a preface by John E. Martin represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in Internet Archive - Open Library.This item is available to borrow from all library branches.
Resource Information
The item Command performance : the art of delivering quality service, with a preface by John E. Martin represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in Internet Archive - Open Library.
This item is available to borrow from all library branches.
- Language
- eng
- Extent
- 1 online resource (xx, 260 pages
- Note
- Articles originally published in the Harvard business review since 1982
- Contents
-
- Preface / John E. Martin
- Lessons in the Service Sector / James L. Heskett
- Service Companies: Focus or Falter / William H. Davidow and Bro Uttal
- Beyond Products: Services-Based Strategy / James Brian Quinn, Thomas L. Doorley and Penny C. Paquette
- Customer Intimacy and Other Value Disciplines / Michael Treacy and Fred Wiersema
- Service-Driven Service Company / Leonard A. Schlesinger and James L. Heskett
- New Productivity Challenge / Peter F. Drucker
- Loyalty-Based Management / Frederick F. Reichheld
- My Employees Are My Service Guarantee / Timothy W. Firnstahl
- Service Comes First: An Interview with USAA's Robert F. McDermott / Thomas Teal
- How I Turned a Critical Public into Useful Consultants / Peter T. Johnson
- Crime and Management: An Interview with New York City Police Commissioner Lee P. Brown / Alan M. Webber
- New Old-Fashioned Banking / Ronald Grzywinski
- Profits with a Purpose: An Interview with Tom Chapman / Nancy A. Nichols
- Label
- Command performance : the art of delivering quality service
- Title
- Command performance
- Title remainder
- the art of delivering quality service
- Statement of responsibility
- with a preface by John E. Martin
- Language
- eng
- Cataloging source
- DLC
- http://bibfra.me/vocab/lite/collectionName
- Harvard business review
- Illustrations
- illustrations
- Index
- index present
- Literary form
- non fiction
- Nature of contents
-
- dictionaries
- bibliography
- Series statement
- The Harvard business review book series
- http://library.link/vocab/subjectName
-
- Customer services
- Quality control
- Customer relations
- Label
- Command performance : the art of delivering quality service, with a preface by John E. Martin
- Note
- Articles originally published in the Harvard business review since 1982
- Bibliography note
- Includes bibliographical references and index
- Contents
- Preface / John E. Martin -- Lessons in the Service Sector / James L. Heskett -- Service Companies: Focus or Falter / William H. Davidow and Bro Uttal -- Beyond Products: Services-Based Strategy / James Brian Quinn, Thomas L. Doorley and Penny C. Paquette -- Customer Intimacy and Other Value Disciplines / Michael Treacy and Fred Wiersema -- Service-Driven Service Company / Leonard A. Schlesinger and James L. Heskett -- New Productivity Challenge / Peter F. Drucker -- Loyalty-Based Management / Frederick F. Reichheld -- My Employees Are My Service Guarantee / Timothy W. Firnstahl -- Service Comes First: An Interview with USAA's Robert F. McDermott / Thomas Teal -- How I Turned a Critical Public into Useful Consultants / Peter T. Johnson -- Crime and Management: An Interview with New York City Police Commissioner Lee P. Brown / Alan M. Webber -- New Old-Fashioned Banking / Ronald Grzywinski -- Profits with a Purpose: An Interview with Tom Chapman / Nancy A. Nichols
- Extent
- 1 online resource (xx, 260 pages
- Form of item
- online
- Other physical details
- illustrations)
- Specific material designation
- remote
- System control number
- (OCoLC)1029263185
- Label
- Command performance : the art of delivering quality service, with a preface by John E. Martin
- Note
- Articles originally published in the Harvard business review since 1982
- Bibliography note
- Includes bibliographical references and index
- Contents
- Preface / John E. Martin -- Lessons in the Service Sector / James L. Heskett -- Service Companies: Focus or Falter / William H. Davidow and Bro Uttal -- Beyond Products: Services-Based Strategy / James Brian Quinn, Thomas L. Doorley and Penny C. Paquette -- Customer Intimacy and Other Value Disciplines / Michael Treacy and Fred Wiersema -- Service-Driven Service Company / Leonard A. Schlesinger and James L. Heskett -- New Productivity Challenge / Peter F. Drucker -- Loyalty-Based Management / Frederick F. Reichheld -- My Employees Are My Service Guarantee / Timothy W. Firnstahl -- Service Comes First: An Interview with USAA's Robert F. McDermott / Thomas Teal -- How I Turned a Critical Public into Useful Consultants / Peter T. Johnson -- Crime and Management: An Interview with New York City Police Commissioner Lee P. Brown / Alan M. Webber -- New Old-Fashioned Banking / Ronald Grzywinski -- Profits with a Purpose: An Interview with Tom Chapman / Nancy A. Nichols
- Extent
- 1 online resource (xx, 260 pages
- Form of item
- online
- Other physical details
- illustrations)
- Specific material designation
- remote
- System control number
- (OCoLC)1029263185
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<div class="citation" vocab="http://schema.org/"><i class="fa fa-external-link-square fa-fw"></i> Data from <span resource="http://link.archive.org/portal/Command-performance--the-art-of-delivering/0PQnJbf6eH8/" typeof="Book http://bibfra.me/vocab/lite/Item"><span property="name http://bibfra.me/vocab/lite/label"><a href="http://link.archive.org/portal/Command-performance--the-art-of-delivering/0PQnJbf6eH8/">Command performance : the art of delivering quality service, with a preface by John E. Martin</a></span> - <span property="potentialAction" typeOf="OrganizeAction"><span property="agent" typeof="LibrarySystem http://library.link/vocab/LibrarySystem" resource="http://link.archive.org/"><span property="name http://bibfra.me/vocab/lite/label"><a property="url" href="http://link.archive.org/">Internet Archive - Open Library</a></span></span></span></span></div>
